Your store.
Ready for every order.

One Hopprfy account can shop, run a store and drive. Store tools only appear when your account has the linked store access.

Where to open thisSettings → Store, or quick menu → Work → Store

1. Sign in to the account linked to your physical store. Open Settings, then Store in the Store & driver section. You can also open the floating quick menu, choose Work, then Store.
2. Check the store name and pickup address before doing any work. A marketplace (Network) is the shared catalogue; your Store Location is the physical place that fulfils orders. One location can serve several marketplaces or brands.
3. The bottom Home, Search, Cart and Orders tabs are shopping tools. Use the Store workspace for merchant order acceptance, preparation and handover—not the customer's Orders screen.
4. If Store is missing, open Account or Permissions and check your linked access. Complete Business signup & setup or ask the network owner/support to help link the correct store. A customer account alone does not grant merchant access.

An accurate physical pickup point and usable contact number help customers and drivers find you.

Where to open thisStore workspace → operations/options → profile and location

Fulfilment is configured for the physical store and applies across the marketplaces it serves.

Where to open thisStore operations → How customers receive orders

1. Open the store operations/profile controls and find How customers receive orders.
2. Choose Collection & delivery to offer both, Collection only for customer pickup, or Delivery only for driver handover.
3. Tap Save fulfilment options and wait for confirmation. A selected option is not a saved change until the save succeeds.
4. Recheck the option after refreshing. If customers cannot see the expected method, confirm the correct store, its opening state, catalogue availability and payment readiness as well.

Opening your store is an operational commitment: be ready to see requests and fulfil them.

Where to open thisStore operations → opening hours and schedule; Store Home → open/closed switch

Customer collections and driver pickups are separate queues. Always check both.

Where to open thisStore Home → Customer collections and Driver pickups

1. Keep Store Home open while trading. New collection requests appear in the attention area and Customer collections tab; the queue shows work needing acceptance, preparing and ready to collect.
2. Tap the new-order alert or relevant queue item to inspect the request. Confirm the marketplace, items, quantities, variations, extras, fulfilment and payment method.
3. In Settings, check Push notifications for this device. If the operating system blocks notifications, use Open device settings and enable the permissions you want.
4. Do not depend on a popup alone. Refresh the Store workspace and review the queue after reconnecting, resuming the app or changing account.
5. If numbers or alerts appear stale, refresh the affected queue. A loading or unavailable count is not proof there are no orders. Escalate unresolved discrepancies to support with the order reference.

Only accept work your store can actually prepare.

Where to open thisStore Home → Customer collections → the new request

Use order states to tell the customer what is happening—not just to clear a queue.

Where to open thisCustomer collections → the accepted order

The collection credential connects the person at your counter to the order.

Where to open thisReady collection → Verify code

A QR code confirms handover. It does not collect money.

Where to open thisCash collection → verification screen

1. Check that the order explicitly says Cash and read the full amount due. Do not assume a saved payment card has been charged.
2. Receive and check the full cash amount at the counter before completing collection.
3. In the verification screen, tick the statement confirming you received the full displayed amount in cash. Do not tick it before receiving the money.
4. Scan the QR code or enter the four-character code, then verify. Cash receipt confirmation and a valid collection credential are both required by the handover flow.
5. If payment has not been received or the customer disputes the amount, pause the handover and resolve it through the appropriate order/help process.

Use Driver pickups for orders that leave with a courier, not for customers collecting in person.

Where to open thisStore Home → Driver pickups → the order

Store inventory is scoped to a physical location and a Network. Check both before editing.

Where to open thisQuick menu → Work → Stock

1. Open the floating quick menu, choose Work, then Stock. Confirm the linked Store Location and selected Network at the top.
2. Use Change to select another authorized Network. The categories and products belong to that scope; the same location can have different inventory for different marketplaces.
3. Search for a category or product, or open a category card to reach its products. Use the available filters to narrow the list.
4. Read Tracked, Available and Unavailable as inventory signals for the loaded scope. A category marked Catalog inactive is not made sellable merely because stock is available.
5. If inventory cannot load, retry the read before making decisions. An error or blank list is not an instruction to recreate products.

Change local stock deliberately and verify each saved result.

Where to open thisStock → category → product or exact variant

1. Open a category in Stock, then search by product name, SKU or barcode if needed.
2. Use the availability action to mark a product unavailable when it cannot be supplied, and available again after replenishment. Wait for success or use the item's retry message.
3. Where a store-price field is available, enter a valid positive price and choose Save price. Compare the store price with the catalogue price and verify the correct currency.
4. For variation-managed products, open the variant inventory editor and select the exact size/flavour/option combination. Update stock and barcode for the real variant rather than creating duplicate product rows.
5. If a product definition, category, image or extras menu needs changing, ask an authorized network catalogue manager or use your separately granted catalogue tools. Store access does not automatically grant network ownership.

The scanner helps locate inventory and supported barcode requests; it does not replace checking the product.

Where to open thisWork → Barcode scanner, or the stock scanner shortcut

1. Open Work → Barcode scanner, or the scanner shortcut offered from inventory. Confirm the current Store/Network context.
2. Allow camera access when requested, then align a clear barcode in the camera area. Use the manual barcode input when camera access is unavailable or the code will not scan.
3. When a match is returned, inspect the name and exact variant before editing its stock. Different sizes or pack counts can have different barcodes.
4. When no match exists, follow the supported found/not-found or request workflow shown. Keep all fields accurate and do not attach an unrelated product just to obtain a match.
5. If scanning or lookup fails, retry without discarding your entered data. Do not assume a service-unavailable error means the product does not exist.

Use the channel appropriate to the order and recipient.

Where to open thisSettings or quick menu → Messages; Account → Support for platform help

Business payout setup is separate from a customer's saved shopping cards.

Where to open thisSettings → Payments & earnings

These tabs describe different money stages. They are not interchangeable balances.

Where to open thisPayments → Payments, Earnings, Transfers and Payouts tabs

1. Payments shows customer payment outcomes, order references and refunds. Use View Order to inspect the related order, and View Refund for an existing refund's state when offered.
2. Earnings shows allocated recipient amounts: Awaiting release, Ready for transfer, Transfer in progress and Blocked. Awaiting release is not money already in your bank.
3. Transfers shows movements from platform funds to the connected recipient account. A succeeded transfer is still not a bank payout. Reversed transfers are historical recovery movements; read the current related refund/recovery state.
4. Payouts shows money sent from the connected account to the bank, including the amount, state and expected arrival when supplied. No bank payouts yet can be a valid empty state.
5. The Overview helps compare the stages. Do not add all stages together: the same sale can pass through each one. Use each order's actual allocation rather than calculating your entitlement from a headline fee.
6. A blocked amount, refund or payout issue should be investigated using the offered action or support. Platform-admin Exceptions is not a normal store control and is only visible to authorized administrators.

Cancel an order and refund a payment only through the controls your account is authorized to use.

Where to open thisThe exact order and its payment/refund details

1. Open the exact order and check whether it is awaiting acceptance, preparing, ready, handed over or already cancelled. Use only the currently offered action and read the destructive confirmation.
2. A cancelled authorization is not the same as a refund of a captured card payment. Check the payment/refund state in finance instead of assuming every cancellation is a completed refund.
3. Where your role exposes a Refund action, inspect the remaining refundable amount, choose the supported full/partial option and supply the requested reason. Review everything before confirming.
4. If Refund is not available, contact authorized support/finance with the order reference. Do not try to obtain administrator access or repay via a second unrelated order.
5. A refund can finish separately from recipient recovery. Read both states; if the result is unknown, refresh and seek help before repeating the action.
6. Never ask a customer to send card details in chat. Cash repayment needs your appropriate business process; do not treat a Stripe refund as proof that cash was returned.

Start with the affected scope and current state, not a fresh order or a new account.

Where to open thisThe affected queue, product or payment → its refresh/help action