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Store guide1. Find your Store workspaceOne Hopprfy account can shop, run a store and drive. Store tools only appear when your account has the linked store access.Open chapter ↗ Store guide2. Set up your location and contact detailsAn accurate physical pickup point and usable contact number help customers and drivers find you.Open chapter ↗ Store guide3. Choose collection, delivery or bothFulfilment is configured for the physical store and applies across the marketplaces it serves.Open chapter ↗ Store guide4. Set opening hours and open for ordersOpening your store is an operational commitment: be ready to see requests and fulfil them.Open chapter ↗ Store guide5. Never miss a new orderCustomer collections and driver pickups are separate queues. Always check both.Open chapter ↗ Store guide6. Review and accept a collection orderOnly accept work your store can actually prepare.Open chapter ↗ Store guide7. Prepare and mark readyUse order states to tell the customer what is happening—not just to clear a queue.Open chapter ↗ Store guide8. Verify customer collection safelyThe collection credential connects the person at your counter to the order.Open chapter ↗ Store guide9. Handle cash collection ordersA QR code confirms handover. It does not collect money.Open chapter ↗ Store guide10. Prepare orders for driver pickupUse Driver pickups for orders that leave with a courier, not for customers collecting in person.Open chapter ↗ Store guide11. Browse stock by marketplace and categoryStore inventory is scoped to a physical location and a Network. Check both before editing.Open chapter ↗ Store guide12. Update availability, prices and variantsChange local stock deliberately and verify each saved result.Open chapter ↗ Store guide13. Use barcode scanningThe scanner helps locate inventory and supported barcode requests; it does not replace checking the product.Open chapter ↗ Store guide14. Contact customers and get helpUse the channel appropriate to the order and recipient.Open chapter ↗ Store guide15. Set up card payments and bank payoutsBusiness payout setup is separate from a customer's saved shopping cards.Open chapter ↗ Store guide16. Understand payments, earnings, transfers and payoutsThese tabs describe different money stages. They are not interchangeable balances.Open chapter ↗ Store guide17. Cancellations, refunds and payment problemsCancel an order and refund a payment only through the controls your account is authorized to use.Open chapter ↗ Store guide18. Troubleshooting and end-of-day checklistStart with the affected scope and current state, not a fresh order or a new account.Open chapter ↗ Network Owner guide1. Open your Network workspaceBegin with the account that owns or is authorized to manage the Network.Open chapter ↗ Network Owner guide2. Register a NetworkRegister only when you need a new marketplace, rather than another physical store.Open chapter ↗ Network Owner guide3. Plan categories, brands and storesMake the catalogue easy to browse before adding a large number of products.Open chapter ↗ Network Owner guide4. Create and maintain categoriesCategory activity and local stock are two separate checks.Open chapter ↗ Network Owner guide5. Add and edit productsUse a useful name, a clear photograph and a price that represents the item being sold.Open chapter ↗ Network Owner guide6. Add sizes, colours and other variationsVariations describe the exact item a shopper chooses.Open chapter ↗ Network Owner guide7. Create reusable extras menusCreate a menu once and share it with a category, individual products or both.Open chapter ↗ Network Owner guide8. Check inherited and product-specific extrasUse a direct assignment for exceptions, and category assignments for common choices.Open chapter ↗ Network Owner guide9. Set age restrictions and ID requirementsUse the age rule on the Network or on a specific saved product.Open chapter ↗ Network Owner guide10. Use the in-app product and stock assistantThe import assistant currently requires platform administrator access. This chapter describes the app; the next chapter explains the web assistant's separate review controls.Open chapter ↗ Network Owner guide11. Research and approve products on the webUse the web product & stock assistant when you want to review researched products before saving them. Platform administrator access is currently required.Open chapter ↗ Network Owner guide12. Connect Shopify and map stock locationsUse this when your account is authorized for the in-app Shopify import tools. Catalogue sync and physical stock mapping are separate setup steps.Open chapter ↗ Network Owner guide13. Request, grant and manage accessGive each person the access needed for their job.Open chapter ↗ Network Owner guide14. Share the network feeProfit sharing allocates the network's fee pool between its owner and recipients.Open chapter ↗ Network Owner guide15. Set up payouts and understand earningsEach recipient needs their own eligible connected payout account.Open chapter ↗ Network Owner guide16. Read sales and live operationsUse the reporting view that answers the question you are asking.Open chapter ↗ Network Owner guide17. Launch checks and common problemsWork through the full path from catalogue to customer availability.Open chapter ↗ Driver guide1. Find your Driver workspaceSign in to the account linked to your Driver profile.Open chapter ↗ Driver guide2. Save your contact details and vehicleYour driver profile should describe the person and vehicle doing the delivery.Open chapter ↗ Driver guide3. Go online and receive requestsGoing online tells Hopprfy you are ready for work.Open chapter ↗ Driver guide4. Fix delayed location or connectionCheck whether the phone has a location fix and whether the server acknowledged it.Open chapter ↗ Driver guide5. Review, accept or reject a requestRead the job before deciding whether you can do it.Open chapter ↗ Driver guide6. Follow the current stop sequenceUse the route's next stop, especially when several orders are assigned.Open chapter ↗ Driver guide7. Arrive at the store and confirm pickupNotify the store when near; confirm pickup only after collecting the correct goods.Open chapter ↗ Driver guide8. Manage nearby additional ordersThe additional-order switch controls new offers while preserving accepted work.Open chapter ↗ Driver guide9. Notify the customer and complete deliveryArrival and handover are separate actions.Open chapter ↗ Driver guide10. Check photo ID for restricted goodsThe app shows the order's minimum age and whether a passing check has been recorded.Open chapter ↗ Driver guide11. Contact people on the orderUse the verified order conversation for the intended store or customer.Open chapter ↗ Driver guide12. Set up payouts and read your earningsTrack each money stage separately.Open chapter ↗ Driver guide13. Handle failed, missing or cancelled workResolve the specific job while keeping the goods and current state clear.Open chapter ↗ Driver guide14. Finish your shiftClose the shift after checking accepted work.Open chapter ↗ Customer guide1. Sign in and find your way aroundYour account keeps your orders, saved addresses and conversations together.Open chapter ↗ Customer guide2. Choose and save an addressNearby products and delivery quotes depend on the destination you select.Open chapter ↗ Customer guide3. Pick or preview a marketplacePreview lets you explore without fully opening another marketplace.Open chapter ↗ Customer guide4. Search, sort and filter productsStart broad, then narrow the results using the options available on that list.Open chapter ↗ Customer guide5. Read a product and choose its exact optionCheck what you are buying, not just the photograph.Open chapter ↗ Customer guide6. Add extras from a product or quick-add popupCustomise the item before it enters your basket.Open chapter ↗ Customer guide7. Review baskets and choose fulfilmentYou can keep more than one basket, but check out one marketplace at a time.Open chapter ↗ Customer guide8. Check out with a cardReview the final scope, total and fulfilment before authorizing.Open chapter ↗ Customer guide9. Manage saved payment methodsShopping cards are separate from business payout accounts.Open chapter ↗ Customer guide10. Pay cash at collection when offeredCash collection is only available when the checkout explicitly offers it.Open chapter ↗ Customer guide11. Follow and collect a pickup orderWait for ready, then use the correct order's collection credential.Open chapter ↗ Customer guide12. Follow delivery and contact your driverTracking shows the current order stage and the available delivery information.Open chapter ↗ Customer guide13. Find messages and switch conversationsMessages is available from Settings and the quick menu, as well as order contact actions.Open chapter ↗ Customer guide14. Recover a payment or request that looks stuckCheck the saved attempt before starting another checkout.Open chapter ↗ Customer guide15. Cancellations, refunds and order historyUse the action available for the exact order and stage.Open chapter ↗ Customer guide16. Send a packagePackage delivery has its own pickup, destination and quote.Open chapter ↗ Customer guide17. Post a resale item where supportedUse the dedicated resale flow when your account and marketplace offer it.Open chapter ↗ Customer guide18. Settings, privacy, help and account controlsUse the account tools for preferences and help without losing track of active work.Open chapter ↗